FAQs
Retail Stores
  1. What is your exchange policy?
    All goods sold are non-refundable/ non-exchangeable. Please present your original receipt and defective item within 7 days from date of purchase back to the store where the purchase is made. Item must be in new and original condition with price tag attached. Condition of item will be checked by Staff to determine eligibility of an exchange.

    For exchange on Gadgets & IT products, please contact Customer Service hotline.
  2. Can I reserve an item at POPULAR store?
    Yes. Please call the store to check the availability of the item you wish to reserve. Provide your name and contact number and we will reserve the item for 3 days only.
  3. Do you provide delivery?
    You can enjoy free delivery with a min. spend of $300. Delivery areas exclude Jurong Island and Changi Airpot.
  4. What payment options do you accept?
    We accept payment via Cash, Nets, Credit Card (Visa, Mastercard, American Express and JCB) and also contactless payment.
  5. Can I purchase items online?
    You can shop online for POPULAR products on POPULAR Online, Lazada or Shopee.
 
Membership
  1. Where can I apply for POPULAR Membership?
    You can apply POPULAR Membership on POPULAR SG App or at any POPULAR stores.
  2. My membership has expired, can I renew on POPULAR SG App?
    Yes, you can. However, if your POPULAR membership has expired for more than 2 months, you will not be qualified for renewal rates.
  3. What are the payment options available on POPULAR SG App?
    We accept payment via VISA, Mastercard credit or debit card and American Express credit card.
  4. I’ve signed-up/renewed my membership on POPULAR SG App, why does my e-Card reflect a shorter expiry date?
    This is a temporary card which you can use to enjoy member privileges while we process your application. Expiry date will be automatically updated thereafter.
  5. Will I receive a physical card after I have signed up/renewed my membership?
    With effect from 1st July 2023, POPULAR have ceased the issuance of physical cards for all membership applications.
  6. Can I request for a physical card?
    If you require a physical card, it is chargeable at $5 and you may request it at any POPULAR stores. The card will be mailed to you within 2 weeks from the date of application.
  7. Can I transfer my membership to my spouse/friend/family member?
    POPULAR Membership is non-transferable.
 
POPULAR SG App
  1. What is the benefit of linking my POPULAR membership on POPULAR SG App?
    • You can enjoy member privileges on the go without having to carry your physical card in your wallet all the time.
    • Receive coupons/vouchers (Birthday e-Voucher and more!) in your e-Wallet.
    • Get notified on the latest promotions/deals.
    • Find your nearest POPULAR store.
    • Help us save the earth!
  2. Where can I download POPULAR SG App?
    You can download it on  App store / Google Play store
  3. How do I link my POPULAR membership on POPULAR SG App?
    Click here for the step-by-step guide
  4. Where can I find the expiry date of my POPULAR membership?
    POPULAR SG App



    Physical card
  5. Can my POPULAR membership be linked to multiple email addresses?
    One email address can be tagged to one membership account.
  6. Can I link my POPULAR Malaysia membership on POPULAR SG App?
    No, you will not be able to link your POPULAR Malaysia membership to our POPULAR SG App. You can link your POPULAR Malaysia membership on POPULAR MY App instead.
  7. For the following enquiries, please contact us at 6462 9555 (Mon – Fri 9am to 5pm, excluding Public Holidays) or email membership@popularworld.com for assistance:
    • I have keyed in wrong email address during registration.
    • I did not receive any activation code sent to my email address.
    • I accidentally exited the account activation page.
    • I am unable to link my membership on POPULAR SG App.
    • I would like to update my personal details for my POPULAR SG App account.
 
POPULAR Online
  1. Will I be able to enjoy member privileges online?
    You are able to enjoy member discounts on POPULAR Online only. Member privileges are not applicable on marketplaces like Lazada/ Shopee.
  2. I have a POPULAR Online Account, why I am unable to log in with the same account details on POPULAR SG App?
    POPULAR Online and POPULAR SG App are different platforms. You will be required to register for a separate account to log in.
 
Member Privileges
  1. What are the benefits of being a POPULAR Member?
    • Up to 10% off in-stores and online
    • 20% off on birthday month
    • Exclusive deals on app and in-store events
    • POPCLUB Magazine
  2. How to get 20% off on my birthday month?
    All existing members who have linked their membership will receive the 20% Birthday Discount e-Voucher via POPULAR SG App on their Birthday Month. Members will be notified via App push notification.
  3. Is there a minimum spend required for Birthday e-Voucher?
    No minimum spend required.
  4. What is the validity period for the birthday e-Voucher?
    Birthday e-voucher will be issued to your e-wallet on the 1st day of your birthday month and will be valid for use within the birthday month.
  5. What is the Birthday e-Voucher Terms & Conditions?
    1. Valid for one-time use in-store on the birthday month of POPULAR Member.
    2. Birthday e-Voucher is redeemable at all POPULAR stores. e-Voucher terms and conditions apply.
    3. Not applicable for purchases on POPULAR Online.
    4. Not valid for purchase of gift vouchers, membership, textbooks, Gadgets & IT products, Titbits, concessionaire counter merchandise, nett-priced and promotional item(s) designated by POPULAR Book Co (Pte) Ltd.
    5. Not valid with other discounts (vouchers and/or promotions).
    6. No further extensions allowed due to non-usage during birthday month.
    7. POPULAR Book Co (Pte) Ltd reserves the right to amend any terms and conditions at its sole discretion without prior notice.
  6. For the following enquiries, please contact us at 6462 9555 (Mon – Fri 9am to 5pm, excluding Public Holidays) or email membership@popularworld.com for assistance:
    • I did not receive my Birthday e-Voucher.
    • How do I update my date of birth?
 
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