What is your exchange policy? All goods sold are non-refundable/ non-exchangeable. Please present your original receipt and defective item within 7 days from date of purchase back to the store where the purchase is made. Item must be in new and original condition with price tag attached. Condition of item will be checked by Staff to determine eligibility of an exchange.
For exchange on Gadgets & IT products, please contact Customer Service hotline.
Can I reserve an item at POPULAR store? Yes. Please call the store to check the availability of the item you wish to reserve. Provide your name and contact number and we will reserve the item for 3 days only.
Do you provide delivery? You can enjoy free delivery with a min. spend of $300. Delivery areas exclude Jurong Island and Changi Airpot.
What payment options do you accept? We accept payment via Cash, Nets, Credit Card (Visa, Mastercard, American Express and JCB) and also contactless payment.
If your POPULAR card is still valid, you will be able to renew on the App. Just tap on CARD, then tap on RENEW MEMBERSHIP.
If your POPULAR card has expired for more than 2 months, you will not be able to renew your membership. You will need to sign up for a new membership.
Can I sign up for a new membership on POPULAR SG App? Yes, you can. Simply register for a POPULAR SG App account using your email address, tap on CARD and click on PURCHASE MEMBERSHIP.
What payment options do you accept on POPULAR SG App? We accept payment via Visa and Mastercard credit or debit card, and American Express Credit Card.
I signed-up/renewed a 1-Year/3-Year membership on POPULAR SG App, why does my e-Card reflect a shorter expiry date? This is a temporary card which you can use to enjoy member privileges while we process your application. It will be updated to the actual membership card number and expiry date within 4 weeks of application.
Will I still receive a physical card if I sign up/renew via POPULAR SG App? Yes, a physical card will still be mailed to you within 4 to 6 weeks from the date of application. If you do not require a physical card, you can write to membership@popularworld.com.
What is the benefit of linking my POPULAR e-Card?
You can enjoy privileges on the go without having to carry your physical card in your wallet all the time.
Receive coupons/vouchers in your e-Wallet.
How do I link my POPULAR Card on the POPULAR SG App? You will need the following to details to link your POPULAR e-card: POPULAR Card Number and Member’s date of birth for verification. Click here for step by step guide.
What is Member D.O.B.? Member D.O.B. is the date of birth of the member.
I cannot link my e-Card. Message is "Member Card Number or D.O.B not correct". Please contact us at: Hotline: 6462 9555 (Mon – Fri 9am to 5pm, excluding Public Holidays) Email: membership@popularworld.com
Can I link my POPULAR Malaysia Card to POPULAR SG App? No, you will not be able to link your POPULAR Malaysia Card to our POPULAR SG App. You can link your POPULAR Malaysia e-Card on POPULAR MY App instead.
Can I download my POPULAR e-Card on other card storage Apps? No, we only accept POPULAR e-Card on POPULAR SG app.
Where can I find the expiry date of my POPULAR e-Card? The expiry date of your POPULAR e-Card can be found on your CARD page, displayed under your POPULAR e-Card image.
POPULAR SG APP
What are the benefits of downloading POPULAR SG App?
Know your membership status (after you have linked your e-Card).
Receive notifications on store promotions and sales.
Find your nearest POPULAR store.
Get exclusive invites to private sales and events.
Receive coupons/vouchers in your e-Wallet.
See a list of promotions that members can enjoy when they visit our partners' outlets.
I cannot register for a POPULAR SG App account. We are unable to accept special characters in your email address as your username.
I am a POPULAR member, but I cannot log in to POPULAR SG App. Account registration for POPULAR SG App is required for members, login is only available after registration is complete.
I have a POPULAR Online account, why can't I log in with the same account details on POPULAR SG App? POPULAR Online and POPULAR SG App are different platforms. You will have to register for an account on the App to log in.
I cannot register another account for my child using my email address, why is this so? Your email address acts as your username, therefore the same email address/username cannot be used to register for another account. Register for a second account with another email address/username for your child.
I have keyed in an invalid/wrong email address during registration.
I did not receive any activation code sent to my email.
I accidentally exited the account activation page.
Please contact us at: Hotline: 6462 9555 (Mon – Fri 9am to 5pm, excluding Public Holidays) Email: membership@popularworld.com
I would like to update my personal details for my POPULAR SG App account. Please contact us at: Hotline: 6462 9555 (Mon – Fri 9am to 5pm, excluding Public Holidays) Email: membership@popularworld.com
Why do I need to download updates for the app? Regular downloading of updates will ensure that you have access to the latest features on the app.
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